StitcherX Privacy Policy

Effective Date: 11/21/24

We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes personally identifiable information (such as your name, email address, and password), payment details (such as credit card information), comments, feedback, product reviews, recommendations, and your personal profile.

Additionally, we collect Internet protocol (IP) addresses used to connect your computer to the Internet, login details, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

What Information Do We Collect?

We collect both personal and non-personal information in the following ways:

1. Personal Information You Provide:

   • When you create an account, make a purchase, or contact us, you may provide us with:

     • Name, email address, mailing address, phone number.

     • Payment information (handled securely through Wix’s PCI-DSS-compliant systems).

     • Communications and customer service inquiries.

2. Automatic Data Collection:

   • Data such as your IP address, browser type, browsing behavior on our site, and referral sources.

   • Cookies and similar technologies used for analytics and improving our website (see Cookies and Tracking Technologies below).

Why Do We Collect Your Information?

We collect and process personal information for the following purposes:

1. To provide and operate the Services.

2. To provide ongoing customer assistance and technical support.

3. To contact you with general or personalized service-related notices and promotional messages.

4. To create aggregated statistical data to improve our services.

5. To comply with any applicable laws and regulations.

Legal Basis for Processing (GDPR Compliance)

We process your personal data based on the following legal bases:

• Consent: When you sign up for our services, opt into marketing, or agree to our cookie policy.

• Contractual Necessity: To process transactions or provide requested services.

• Legal Obligation: To comply with applicable legal requirements.

• Legitimate Interests: To improve our services, prevent fraud, or secure our website.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. These tools help us:

• Analyze traffic to our website.

• Understand user behavior to enhance our services.

• Deliver personalized content and advertisements.

By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

How Do We Store Your Information?

Our company is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services. Your data may be stored through Wix’s data storage, databases, and applications, all of which are securely stored behind firewalls.

All direct payment gateways used by our company comply with PCI-DSS standards to ensure the secure handling of credit card information.

How Long Do We Retain Your Data?

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once personal data is no longer required, it will be securely deleted or anonymized.

Sharing Your Information

We may share your personal information with third-party service providers to:

• Facilitate our services (e.g., payment processing, hosting, analytics).

• Comply with legal requirements or respond to lawful requests.

• Improve our marketing and communication efforts.

We do not sell your personal data to third parties.

Your Rights (GDPR and CCPA Compliance)

As a user, you have the following rights regarding your data:

1. Right to Access: Request details about the personal data we collect.

2. Right to Rectify: Correct inaccuracies in your data.

3. Right to Delete: Request deletion of your personal data (subject to legal requirements).

4. Right to Restrict Processing: Restrict certain uses of your data.

5. Right to Data Portability: Receive a copy of your data in a machine-readable format.

6. Right to Withdraw Consent: Withdraw consent for data processing where applicable.

7. Right to Opt-Out (CCPA): California residents may opt out of the sale of their data.

To exercise these rights, contact us at fle@stitcherx.com or send mail to:
2900 Freeport Blvd, Sacramento, CA 95818.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

International Data Transfers

If you access our services outside the United States, your information may be transferred to and processed in the United States. By using our website, you consent to these transfers in compliance with applicable laws.

Changes to This Privacy Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes will take effect immediately upon posting on our website. If we make material changes, we will notify you here to ensure you understand how we use and handle your information.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your data, please contact us at:
Email: fle@stitcherx.com
Mail: 2900 Freeport Blvd, Sacramento, CA 95818